I would like to have a better understanding of what the MC beleive their roles to be on this forum, and also what Marriott corporate believes their roles to be.

..... If they have been directed to answer specific queries, but not to comment on ideas or suggestions put forth by FT'ers - then FT'ers may be looking for interaction that will not exist.

.....I have found them to be quite helpful and timely on most specific queries. I don't find the fact that they need to check on some answers an issue - unless they are Bill Marriott, they cannot make policy or be fluent in every policy of the chain - so the "I need to check and get back with you" is an appropriate response IMO.

.....Is this their full time job? If not, that is going to affect timeliness of responses.

...Are they being PM'd to death? If so, that's time consuming - and involves "invisible" action to which most of us would be unaware. I had an extremely positive interaction via PM this week, which was (as jan_az indicated) initiated by them after reading one of my posts. I was impressed with their PM, and the result of their actions.

...ARE they limited in what they can say? I disagree with imverge (a rare occurence!) on the BB question - I think that could be confidential, and they are unable to respond.

...E-mail styles? I agree with imverge, taking the time to respond to the french eeo comment would be nice - but perhaps they read it, forwarded it - and never thought to comment on doing so. (this occurs to me because I have certainly done it)

If I were them, I would be taking a lot of time here in the beginning just reading the threads and getting a feel for the forum and for the frequent posters within the forum before answering or commenting on threads. WE can say pretty much anything we want - they are not so lucky!

Again, I would like for them to let us know what their roles will be, and the amount of time they can devote to the forum. We would then know what to expect. It does no good to compare them to the *wood lurker if their forum support concept is totally different from his!