FlyerTalk Forums - View Single Post - Anybody notice that Amex is least likely to resolve a disputed charge in your favor
Old Mar 29, 2008 | 4:46 pm
  #45  
cruisr
All eyes on you!
20 Years on Site
 
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,497
I think Amex is VERY customer friendly

I was ripped off by a taxi driver in CPH. The taxi ride should not have been more than $20. MAX....After taking me on a "tour" from the Radisson, back out towards the airport, around the ring road, past the RR station, etc etc he finally brought me to the pier at a cost of $64. I was going to pay cash, but knew I would never have any recourse so I put it on Amex. Got home, called them, and they brought the charge down to $20. with no additional info requested. I was prepared to write a letter and give all the details and back up but it was not even requested. I thought that was great. The $44. credit was on my next statement.
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