Originally Posted by
Kiwi Flyer
This bit may rile up some
Around 90 percent of our customers on the Auckland-Shanghai route speak Mandarin and it was clear they would be more attracted to flying on Air New Zealand with Mandarin-speaking Chinese crew familiar with their culture, customs and preferences.
I would think ANZ would want to have NZ crew that could speak Mandarin. This would give a comfort level to the Chinese customers but also enable a great Kiwi flavour to the service?