FlyerTalk Forums - View Single Post - Opinion & Feedback on New FT Marriott Concierge

Mar 29, 2008 | 11:53 am

#6

kazakie

Join Date: Jun 2006

Posts: 233

Quote:

Originally Posted by imverge

Example 1: Recently a FT member started a thread inquiring if the Stay for Breakfast w/ Bonus Buck promotion would return this spring? Over a day has passed without even a "I am not aware ... but I can check with our marketing dept and get back to you"

http://www.flyertalk.com/forum/showthread.php?t=806115

Example 2: Member inquiring about EEO in other languages... over a day now and not even an acknowledgment.

http://www.flyertalk.com/forum/showthread.php?t=806117

Example 3: Member inquiring about Marriott Rewards criteria for a status match... over 4 days and no assistance provided.

http://www.flyertalk.com/forum/showthread.php?t=804640

It's quite possible that for some of these Marriott doesn't know yet or doesn't want to comment on non-publicly available info (both examples 1 & 3).

Would you prefer a reply of "we can not comment about future promotions" or "Matching is done on a case-by-case basis"? Nether reply is really that helpful but they'd acknowledge the question. Do you find acknowledgement for acknowledgement's sake helpful?