It's been several weeks since the new Marriott Concierge made their debut on FT.

Anyone have any first impressions? Complaints? Praises? Experiences they wish to share?

I have not personally interacted with any MC's but I have noticed the turn around time for any response seems to be rather slow or no response at all. Now, I understand it's impossible to expect the MC to have all the answers all the time, but some threads are not even getting an acknowledgment.

Example 1: Recently a FT member started a thread inquiring if the Stay for Breakfast w/ Bonus Buck promotion would return this spring? Over a day has passed without even a "I am not aware ... but I can check with our marketing dept and get back to you"

http://www.flyertalk.com/forum/showthread.php?t=806115

Example 2: Member inquiring about EEO in other languages... over a day now and not even an acknowledgment.

http://www.flyertalk.com/forum/showthread.php?t=806117

Example 3: Member inquiring about Marriott Rewards criteria for a status match... over 4 days and no assistance provided.

http://www.flyertalk.com/forum/showthread.php?t=804640

In fact between March 20-26 there were no MC replies at all

I don't know, maybe I've been spoiled all these years by William at SPG and have set the bar too high for Marriott.

Thoughts?