Just back in Galleries First after making a quick trip to the Customer Service Center.
When inquiring about compensation, they issue refreshment vouchers and will now hand you a one-page sheet outlining the 261/2004 rules. For compensation, the following information is also included on the sheet:
To make a claim for compensation (excluding flight operated by Sun Air, BA8200-8299) please contact BA Customer Relations on-line at
http://ba.com/euclaim. The person making the claim must be one of the passengers. Alternatively, claimants can write to British Airways Customer Relations, EU Compensation Claims, PO Box 5619, Sudbury, Suffolk CO10 2PG, United Kingdom
<snipped out information about Sun Air>
Claimants must supply their name and contact details, the names of other passengers being claimed for and their contact details, booking reference and details of the cancelled flight. Claims can cover up to a total of six passengers provided that they have the same surname, are in the same booking and have travelled the same journey.
Please note British Airways is unable to process your claim for compensation at the airport.
EDIT: The same information with full details is also available online (as
checkerboard posted in another thread):
http://www.britishairways.com/travel...r/public/en_be