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Thread: Anybody notice that Amex is least likely to resolve a disputed charge in your favor
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Old Mar 29, 2008 | 6:28 am
  #44  
kuroneko
 
Join Date: Feb 2006
Posts: 1,123
Originally Posted by tashabelle
I have found that American Express is always great about resolving disputes and seems to put the burden of proof on the vendor, not me. In fact, I've just started limiting my Master Card use because when I called them about a charge that was wrong, their first response was "Did you talk to the vendor?" They then proceeded to tell me I had to take it up with the vendor first. Amex, on the other hand, will take it up with the vendor for you.

^^

I may have issues with Amex, but legitimate disputes are not one of them. I've disputed many things during my 11-year relationship with them on various Amex cards, and I'd have to say that the customer service in this area is one in which they excel above all other cards that I have. As tashabelle says, they do seem to act as the advocate for the wronged consumer, IME.

This is one aspect of carrying the Amex card that has helped to cement my loyalty to this card.
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