Ha Ha. Most droll. Had you actually read all through this litany of misery you might even find me. Now I probably am not an apologist for the airline as I happen to work there. My definition of an apologist is one who defends by argument. Perhaps there is nothing to defend here - indeed I think that everyone is unted in the fact that this is debacle of national importance. This is not the credibility of the airline that is at stake - they'll get through it - they always do. They'll have a fire sale next week and we will all be off to the USA in CW for next to nothing and everyone will be back. For reasons that defy logic, they always are. I should know. I see to it that they are looked after and am the face that happens to try and apologise.

I also happen to be stranded on due to cancellations of the outbound aircraft. My weekend off is ruined . My husband has put the guests off as I will not be home. I am not sure that I will be home and maybe not with BA as there may not be any room. I may be sent elsewhere to manage a flight if there are crew shortages there. I guarantee you that all of us will do our best and make no apologies whatsoever for the circus that calls itself management at British Airways. This is an occupational hazard so I do not put this in for any sympathy but merely to say that we identify with and are genuinely sorry for this. Is that Apologist enough?

I understand now form source within that BA is in trouble with the EU rules for not following the procedures for aiding stranded passengers and making them pay for things themselves. Serves them right. They cut costs so much that this is the result - not enough staff when things go wrong.