Well my first stay at the Grand Hyatt San Antonio was not that great. I was here for a convention. Understand a lot of my review comes while this hotel is probably only 75% complete and there was ongoing construction. I will stay here again in the future because the staff seemed very apologetic to everyone. The hotel as many know was supposed to open in early-mid February but it did not open until last week (somewhere in the neigborhood of March 20). The hotel was obviously not ready for occupancy. I checked in on Tuesday March 25. I get to the hotel around noon and was told my room would not be available until 4:00p at the earliest. Come to find out my room was still under construction in some form when I arrived. I finally got into my room around 4:00p. The door would not lock, the toilet didn't work and the ac was out. Not a good start. They came quickly to fix the door and toilet but not the ac. Fortunately it was a pretty cool eveing in SA so it was not too uncomfortable in the room. The problem was that at 6:00am someone was knocking on the door to fix the ac. Didn't answer they knocked again around 6:45a and I sternly asked them to come back when I was up and showered. AC did get fixed. Got back from the convention and I found the worst job ever from hotel maid service in making up the room. They did not pick up any trash just threw the comforter on the bed in a very sloppy manner and they did not replenish the coffee. We did call to come and replinish the coffee but didn't show up until almost 11:00p to do so. That was Wednesday night. Thursday seemed really ok until bed time. I was on the fifteenth floor. About 11:00p last night they started working to finish all the rooms on 16, 17, 18, and 19 and the few rooms on 15 that weren't finished in time for the arrival of all the Final Four Folks next week. All night we had to endure the sounds that come along with hotel rooms under construction. This morning when I went to check out the staff were very accomodating. I explained to them my stay was less than pleasant. They comped all my food and drinks and cut my room bill in half. I think the staff were clearly frustrated at the situation when the hotel probably should not have opened when it did. The problem was they pre booked the convention that I am at and the Final Four and with no rooms available in the city their hands are tied. Like I say I will come back because the staff seemed truly sorry and did what they could to accomodate. I definitely don't put this on them but on Hyatt Corporate or whoever actually owns the hotel for being so zealous in getting this hotel opened. I am sure after they get all the kinks worked out this will be a fine Grand Hyatt with the service we would all expect. On a good not the food in the restaurant was really good and they have a great breakfast buffet.