Originally Posted by
DRGLRD
Recently Mrs DRGLRD and I stayed twice at the Hotel Imperial (formerly Sheraton Imperial) in Kuala Lumpur, Malaysia within a week.
During both stays, the service was well below the standards befitting this once grand hotel. Having lived in KL for a couple of years, I chose to stay at the Hotel Imperial because of the excellent reputation that it once had. Sadly, I can not recommend this hotel to anyone and would personally select one of the other Starwood properties in KL when I return.
Among the SPG properties in KL, I find Westin to have better service. I stayed at the Imperial while it was being renovated last year, and was not too impressed with the property. Outside of *wood, I have always found the Ritz much better value and the service there is seven stars!