good points Lin and thank you.

However I think if someone is having trouble at a place that had been a seriously bad known offender of all things related to missing points and miles, then they can decide to take or leave my info and they can decide to email the list or not. If someone on that list still works there, they can help the customer or not. I am aware things change but there have been other threads just like this one on the same company since then. I always post this info on those threads. I feel other than the occasional small offer they may have that can, say, keep a FF account alive or something so it does not expire because you did activitiy, the Points.com entity is a total scam that must end or it will continue to dupe more FTers and non FTers a like.

I Think it would be as if you were a hard working licensed electrician who witnessed a series of SERIOUS code violations by some general contractor who installed faulty wiring and they went unchecked or unnoticed but did cause some problems for clients along the way. Then you see them do it again and again and again and again and someone's home burns down because of it or someone has power outages or gets electricuted, etc. Some of the company goes thru a few possibly noted changes, but now new people are complaining and cannot figure out what to do about it. Again and again and again...

This is why I posted that--for whatever it's worth. If I were still dealing with them, you can be sure I would have up to date info and would even include the first and last names with shoe sizes and last four digits of their SSN's. After all, it's what customer service agents require of us, and often times we dont even get any help nor trackable and accountable info from them! the first two posts of this thread prove this. Time for the tables to turn, eh?
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