Originally Posted by
HeadInTheClouds
Is this thing still a problem? Have two upcoming gifted MR stays with paper certificates, both booked on the phone at different times explaining exactly what I wanted to do, both times I gave MR the reservation number, and they are the ones who ordered me the paper certs on the phone. Both times e-certs were then "auto-ordered" for me exactly 7 days out and the points deducted again.
Solvable with a quick phone call, but what is the blinkin' problem here? VERY frustrating and annoying. Two out of two incidents with two different agents (well, four agents if you count the fact that you have to talk to reservations AND MR each time), tells me that this is not a fluke.
SIDE NOTE: If e-certs can be AUTO-ordered for gift reservations against your will, why can't they just be done this way ALL THE TIME instead of messing with the stupid paper cert process in the first place? Seems a bit absurd the way it is working now as this can only be done with
out your consent ... but if you do consent, it's not allowed
.
Did your email confirmation have a reward certificate number on it? I had one that did and one that did not. I only had an e-cert auto-ordered on the latter, so I think that's one way to tell if the paper cert is properly linked(?) to the reservation.
They're working on e-certs for gift reservations
http://www.flyertalk.com/forum/showthread.php?t=797025