MM, it's very nice of you to share the Points.com contact info from 2005. I know you spent tons of hours to gather those info.

However, to the best of my knowledge, Points has gone through at least three different managements since 2005 and I highly doubt the 2005 info is current (I recall the Lissa girl was no longer with the company, I chitchatted with one very nice CSR while I still had the phone support privilege and she shared some of the inside scoops with me. What can I say? I am just too charming. ).

Least I can say, Points is running a different business model from 2005. It's sort of a different company with the same underperformed customer service. If our fellow FTers just took your info at the "face value" and contacted those on the list, I am sure more dissatisfaction/disappointment will be built up. I have zero desire to search or dig up their most up-to-date contact info since I no longer put any investment into Points.com (for the hysterical history that we all know ). Now I only use them to generate one necessary transaction for Skymiles promo.

If I were you, I would only post personal contact info that are current. If there's any doubt, just put the general ones, instead of person-specific ones. Or just point people to the right direction. I think that would cut down the confusion and foreseen trouble. @:-)