On Monday March 10th I was scheduled to take a Virgin Blue vacation to Daydream Island in Australia. I was scheduled to arrive in Australia the day before. There was a problem with snow in Cleveland on Friday the 7th so United scheduled me for a flight the next day.
My Australian wife who is currently in Melbourne, Australia called Virgin Blue and inquired what our options were. The person told her that for 700 dollars they could reschedule me for the next day. It would cost 1300 dollars to put the vacation in somebody else's name, or if we cancelled we would get a 900 dollar credit. They would need to receive notice by 5pm Saturday (approximately 1AM Eastern standard time in the United States).
The original cost of the ticket was 1000 bucks per person, so paying 1300 dollars to change vacationers seemed pretty ridiculous . It didn't stop snowing until Saturday at 5pm Eastern Standard time in the United States. If I had given Virgin another 700 bucks, it would have been wasted.
My understanding was that we would get the 900 dollars regardless if we told them if we were going to show up or not. Now they are refusing to give us anything.
Please save yourself the hassles and avoid ANY of the Virgin Airlines.

The good news is I received a full refund from United for the roundtrip flight to Australia even though they were non-refundable tickets. United might not be fantastic, but at least they honestly helped me with my problems.