Originally Posted by
turtlegirl
Yes, but the $20 goes to the front desk clerk, your points do not.
Yes, but in Vegas
everyone has their hand out (see the recent Vegas blog post in the LA Times) and it is tacitly condoned by management.
In other places you get fired for taking tips when it is company policy to upsell the customer to an upgrade (at SPG resorts they are pushing upgrades at $190/nt on the Hawaii properties)