I agree with everything said above. Proper credit of the BOGO very rarely happens but I've learned just not to sweat it. Generally I call the front desk when I receive the incorrect invoice under the door and the credit is applied by the time I check out.

I fear that if we complain about this too much Marriott will just decide not to issue these BOGO's anymore and we will all have lost out on a fantastic benefit.

If the front desk "loses" the certificate you can just print out a new one (I keep an extra one handy just in case) and give it to them. And be sure to check the "check-in" and "check-out" dates on the final invoice. When they remove the free night it often changes the "check-in" date to the date you are making the correction ("check-out date") and you will either not get the two night stay credited or you will have to waste time calling customer service to apply both nights when you discover the nights were not properly applied to your account.

Anyway, Marriott--if you are listening: it would behoove you to fix the multitude of problems associated with reserving and redeeming these BOGO certificates but please don't eliminate the benefit--we love these and appreciate the free nights and free dinners--we just want it to work efficiently.

And one more message to Marriott--a bit off topic. Instead of buy one dinner get one free isn't it more fair to give a 50% discount to your Gold and Platinum best customers who often travel and DINE alone? We can't use the certificate if we are not traveling with another person. The hotel makes the same margin with 50% off and we can take advantage of the discount when traveling alone.