Yeah-it is very rare(maybe 2 out ten weekends)that this gets done correctly.
The chimps at the desk in this instance need to be chastised for treating you like this at checkout"as a courtesy"my Aunt Fannie.MOD's pressence would have been requested at that point-and the chimp would have been dismissed.

This issue-which has been a sore spot for at least three years(maybe longer)without any action on Marriotts part.

Horrid way to treat your best customers.