DW and I just finished a stay at the Marriott BWI on the Plat BOGO. Not the most glamorous use, but the wife had some seriously early days at the office during some systems tests. This turned a 45 min commute into a 2 min commute those days.

Anyway I digress......

We made the reservation through the the Plat line informing them of the BOGO with no problem.

Presented the coupon at checkin and got the "blank stare" from the check in person. However, they checked with the desk manager on duty and were instructed as to the procedure. (I only mention the blank stare because it would be nice if these folks were trained in advance on how to handle these.)

We used the BOGO dining on room service and it worked fine.

Naturally, the folio slipped under the door charged us with all nights. Frustrated, I went to the desk to checkout. They had no record of my BOGO and ofcourse I no longer had the coupon. She wanted me to name and describe the person that checked me in so that "as a courtesy" she would remove one night of our stay. She said that if "I had" presented a coupon, it would have been noted in my record. Basically, I was a liar and she was doing me a favor.

This happened last year at the same hotel. We had a flight the morning of checkout and no managers were on duty at the time to fix it on the spot. Ultimately, it was corrected. This time I tried to make sure all i's were dotted and t's were crossed.

IRRITATING.