Well.... placed a call to the agency that made the stuff up. We were told that we had to wait 3 or 4 weeks to get our money back! The attitude of the lady at the agency was vile. Apparantly there were others who had found themselves in this situation and as a result, we were told refunds are going to take longer than usual.

Whatever!

Asked to speak to the manager but allegedly was busy all day - cranky phone woman said he would get to our complaint "sometime later this week". I didn't end up raising the compensation side of things, assumed by this point that persuing compensation was pointless.

Cranky myself now, I contacted a lovely lady at Centurion who put a "dispute" on the charge. Lesson learnt: Be careful who you book through, especially if its online.....

www.check-in.com.au
http://www.check-in.com.au/customer/...?iHotelId=4272