Originally Posted by
divrdrew
I have found the concierge to be pretty worthless from a consumer standpoint. In my first trip in BF years ago, from reading the literature, I expected the concierge to get the BF pax and walk them through passport control as a group (that is what the literature says). I was surprised when the concierge did absolutely nothing. Seems to me that CO could make more use of the position. Apparently the concierge has quite a bit of power (more ability than GA or TA). I think they are there mostly to solve any problems that may arise.
I had the opposite situation about 4 years ago. My fight from LGW was about 40 minutes late. One greeted me upon arrival in IAH and a few other Businessfirst passengers. Customs was packed to the gills and I had a tight connection. She whisked us all to the employee line and I was out of customs within 15 minutes (no checked luggage). 2 weeks later I received a thank you card from a concierge once as well. Most of the time they usually just greet you and offer a shower in the arrival city. But its those moments I really appreciate. They must have data on all BF passengers and only offer this benefit if the passenger's connections are tight or the flight is late. I do believe they care.