Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417
I finally had a response from the GM - he admitted that there had been several failures in the information that we had been given at check in and later by other front desk staff.
No offer of any kind of compensation or even a proper apology just a note to say he hoped that despite our issues we would stay there next time we visited Melbourne - not if you paid me!