In fact, this is something I recently was informed of by the records custodian at AA. Material as old as 18 months is actually retrieved and printed out by an outsourced vendor. AA has to pay, so the customer has to to pay; I doubt their margin is very high.
Prior to that, screen prints are available - currently as far back as through 2005 (that will become 2006 next year.) For information prior to that, it is probably even more expensive, as you are talking about digging out microfiche and printing out the panes.
Originally Posted by
vrbaba
Maybe I can understand the older than 18 months, but telling me that 6-18 months old data is already on tape backup in a far away storage facility is ridiculous.
Sure they have moved the data to backup servers which might not interact with aa.com anymore, but there should be no manual labor costs involved. oh, im sorry, the cost of a few clicks to point to another server and entering an AAdvantage number counts as labor costs.
Its a ripoff! They know there must be some compelling reason for you to want those records and most likely you are going to pay if you really need it.