I just called reservations to book a TPE-NRT-TPE award ticket in economy on ANA. I've never booked a *A award before so I'm not very knowledgeable on this part of the program. I was thinking this would cost 20,000mi R/T. The agent on the phone said it would be 40,000 R/T, and that it would have been 20,000 only if it had been on UA (who doesn't serve this route any more). I put it on hold while I researched.

The Chart

Was she correct and I'm looking at the wrong chart? Or is this just a "thank you, please call again" situation.... Thanks for the replies in advance.