Originally Posted by BAGoldBoy

Stayed here a couple of weeks ago for an overnighter after flying in from Perth. I'd made the booking months ago but the rates were still very high. I'd also requested a Suite Upgrade using my Diamond voucher. We had a few problems finding the hotel but eventually came across the Park Hyatt Car Park so parked there.

Got there late due to flight delays so completely knackered. Front desk wouldn't even discuss a suite upgrade so given a spa room and access to the Park Lounge which was closed for the evening. We specifically checked about breakfast the next morning in the lounge and were assured that would be fine.

Next morning went the lounge which was deserted and no food. Phoned front desk and were told only used on Sundays and also couldn't tell if our rate included breakfast from our reservation Decided not to risk paying for a very expensive breakfast so checked out.

Next surprise is that the Park Hyatt car Park is nothing to do with the Park Hyatt, even though the elevator from the car park comes to the hotel reception, so had to pay separately.

I emailed the GM as soon as we got back but not a word to date. Compared to the GH this place sucks - won't be seeing me again