Originally Posted by PourMeAnother

Today for example, I walked into a FI&S in Austin. I asked if they had availability, the FD person said yes. I asked if he had a king room, he said no, only available in a suite, which he could put me instead for some extra $$. I told him that I was platinum, and I should be able to get that suite without the extra charge as a benefit. He said "You would normally be correct, but we don't have availability, sorry".

Before I could say "but you just offered me an available suite for a higher rate", he caught himself and said he would make an exception in this case.