May I ask your advise in respect of a Kingfisher ticket refund issue? I was booked and ticketed on a IT flight from JDH to JSM in early February 08. The ticket was an e-ticket booked over their webpage and paid by international credit card.

The flight was cancelled due to fog in JDH, as the aircraft overflew going directly from UDP to JSM without landing at JDH. JDH IT ground staff promised refunding the ticket to the credit card and stamped the e-ticket printout "flight cancelled - good for refund".

After about a month, in early March, I wondered why no refund had been debited to my credit card. I then contacted IT sales office in London, which seems to be the only one in Europe, via e-mail. I got neither an answer nor a refund.

Any clue how I could get my money back?