Maybe this forum can enlighten me......but I think AC aeroplan customer service is horrible (well, at least my last encounter).

We booked our aeroplan reward last year and we had to have paper tickets b/c we're travelling with an infant, and we are connecting with United. Our flight is next month - and out of curiousity, I checked how full the flight was today, and noticed that our flight segments have schedule changes! Not just a few minutes, but hours. We are frustrated b/c we chose this routing due to the good connecting times, and we have also pre-paid for a rental car that we now can't pick up at the time indicated. (The flight arrives too early).

Is there some sort of compensation for this? I found it very surprising that AC aeroplan did not even attempt to contact us by email or phone about the schedule changes. This significantly changes our plans, ie. car rental pick up, hotel check out time, etc. It seems unfair to say the least, that we as customers are expected to pay a $50 fee for changes we make, yet when it's the airline themselves making the changes, they do nothing, not even apologize or at the very least send us an email or phone update. No notification seems like very bad customer service to me.

Please let me know if you've been in this situation, and what are my rights as an aeroplan customer. Thank you.