Originally Posted by
DaDaDan
Maybe they should abandon miles/segments all together and simply go with revenue. That would directly link status with how "good" a customer you are. I would say that they should use profitability, but that's impossible to measure and involves a lot of things that have nothing to do with the customer's behavior.
To measure it exactly would be difficult, but the airlines have enough data to calculate profitability based upon historical measures. I'm not so sure that to measure by revenue is a bad thing. With all the people out there who travel internationally on J tickets, I'd never be a top tier elite. 3RT international J tickets is probably more than I spend all year.