Originally Posted by edy4eva

Did you call reservations or skywards?

Just remembered, the guys at Skywards gave me a hard time to secure an available seat (without debiting of miles); the few agents I spoke to did not budge and they insisted that once an upgrade is booked, miles are debited.

I did not have enough miles, and was planning to purchase more to get this upgrade; I spent 2 days on the phone with Skywards in Dubai, and $$ on phone calls and failed faxes until it was sorted out.