You act as if this was a mere oversight. Well, I have a difficult time believing that.

I find that it isn't sometimes, it's most, if not all the time. It doesn't matter whether it is a free movie, free breakfast, $$ off meal service, free/discounted parking. It doesn't matter whether it is requested as a Plat. amenity or it is included in a special promotional rate. It almost always requires customer intervention at check out. And that hurts the customer experience.

Once again, another dismissive and casual (what's with the "brotha"?) attitude toward a situation in which a property fails to live up to it's obligation to the customer -- and makes the customer have to exert effort to achieve what should happen seemlessly. I understand people are fallible, but a manager that accepts this is not, IMO, customer-oriented.

I can't wait to find out what property you work at, because I will avoid it like the plague.