THe actuarial science of frequent flyer programmes?
The reported estimated $2bn price of QFF in recent media circles had me asking - how does a FFP work from a business perspective? For example: when a *A member earns points for flying RTW on *A airlines, how are the FF points credited/distributed between carriers? How is a $2bn price tag given to a department that would typically be seen as a cost centre?
The type of mechanics used behind the scenes sounds interesting, anyone a expert in this area?
Last edited by haydensydney; Mar 14, 2008 at 5:07 pm