Originally Posted by
bigguyinpasadena
The room-which you should have been given in the first place-was obviously available but the chimps at the front desk made you jump through hoops.
It gets better. On check out, I saw a set of instructions to the front desk on how to treat staff on the special rate I was on. (Oddly, it was in English, not Greek.) Basically, it was a set of instructions about all the "extras" they should try and sell those of us who had the temerity to book the low rate.
My experience also isn't over. I wound up in a non-preferred room temporarily and had to pay for Internet access. I think as a result they charged me twice for the Internet access, though it doesn't appear on my final folio. I sent them a fax explaining the situation. If there's no credit by the time I get back to the office from my current trip, I'll just hand over the same package to AmEx.
I figured the trip was worth a note to Marriott corporate. No response yet.