Originally posted by Guava:

It's not just the program itself, it's also the operations such as the antiquate system of paper certificates - costy, error-prone and inefficient, hotel standards clearly below competitors, poor hotel compliance overall in the chain, customer service inconsistent and many other things. The real losers here are not just Hilton but also Hilton's true loyal customers who really don't deserve to have their loyalties punished by these huge hikes for which Hilton can only blame its marketing and management departments and nobody else.
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Amen to that.

[This message has been edited by hhonorman (edited 12-13-2002).]