Originally Posted by
flyermatthew
This is a good all-around tip for making things right. Hotels may not always live up to the letter of the program, but generally, asking for cash is a strong motivator. A couple of weeks ago, I was at the Athens Ledra Marriott. At check-in they couldn't give me my guaranteed room type and made me choose between bed type and a non-smoking room. When I invoked the elite benefits guarantee (I'm Gold) and explained it to four people in a row, suddenly, my guaranteed room type was available. On the concierge floor, even.
I am on my 2nd round of travel jobs. I am much calmer these days.
On the first round I was staying at the Houston GreenPoint location, week after week after week. On one trip I checked into the room, found it to be about 110 degrees. Tried to adjust the temp, it did not work, so called the front desk. They said they would get on it right away. I went to dinner. When I came back, there was a note that it was fixed, now it felt 115 degrees, so I took my bag and went to the desk to checkout.
There were plenty of properties nearby. The front desk, MGR on duty went nuts trying to get me to stay.
Free Breakfast? - No thanks I have Lounge access anyway?
Free Dinnner/Room Service? - No thanks I'm on an expense account, it's already free?
Comped Night? - Um did you hear I don't pay for it anyway?
What is it that you want?
A room that has AC that works and no hassels.
A bunch of points, different room, etc kept me there that week. I booked somewhere else the next week.