Originally Posted by
knifeandfork
Thinking that you never really get something for nothing, I've called to see that everything is in order.
I've asked for a e-ticket receipt to be emailed to me so I know I'm bulletproof. I've rung in three times now, leaving a week between each call, but no contact from ticketing. Everything looks fine on the reservation, but the extra miles not taken.
I can't see why they wouldn't just do the business now, rather than leaving it until when we're travelling - four months from now.
The fact that when you click on "Print/email e-ticket receipt" comes up with an error message means that the e-ticket does not match your booking.
When a miles booking is upgraded it is sent to servicing to manually debit the extra miles and they pass it to ticketing to reissue the e-ticket. The ticketing department will not reissue the e-ticket until they can see that the miles have been debited.
When its sent to servicing it usually takes them no more than 72hrs to manually deduct the miles. When it gets passed to ticketing it can take anything from 48 hrs to 24 hrs before your flight for them to reissue the ticket.
As your miles haven't been debited yet, it would suggest that the process hasn't been started by the original agent you spoke to. PM me if you need any more info.