FlyerTalk Forums - View Single Post - Unable to view reservation online - "Call for Details" [merged]
Old Mar 10, 2008 | 3:26 pm
  #36  
vsevolod4
All eyes on you!
15 Years on Site
 
Join Date: Sep 2006
Location: Siesta Key, Florida
Programs: UA GS4Life, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Diamond RA, Hyatt Humorist, Bonv Plat, et alia
Posts: 2,741
Agreed. It usually means a manual change to the reservation. Which I equate to Upgrade. Happens with both prepaid and flexible/AAA rates.

Although sometimes the upgraded room is visible online.

The benefit is that I can change dates/rates or cancel if need be, if it's done "in the system" but otherwise it requires a call to perform these activities.

It may also have something to do with the level of IT integration between the hotel and ICHG? My guess (totally unconfirmed/unresearched) is that the hotels where you can see your bill online also show you your upgraded status online,while those that don't, don't.
vsevolod4 is offline