Originally Posted by
ldsant
PM Lurker for the actual GM's email (it may or may not be listed on the website of the hotel).
Just an FYI, I can't give out a GM's email, if it isn't published already, without their expressed written consent.
Also, c: Corporate Services as well (listed on the sticky at the top of the forum).
Hotel Customer Service can enter a compliment for a hotel employee, which is sent directly to the GM's office, so that would be my best suggestion. 800-328-6242 or by email to
[email protected].
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]