Originally Posted by
Joe747
On a recent trip CDG-Detroit, I wasn't able to hook up to the power. I had taken the battery out as recommended but every time I plugged in, the green light went off at my seat even though the lights on other seats were on. The FA was very nice, tried to help but it remained a mystery. But then she said "Sorry, I will give you a coupon" and came back later with a 25,000 mile credit to send in. I thought this was more than generous- OK I had planned to work on stuff but it wasn't all the world. But I wondered if this was standard, did she make a mistake, just handed me something that was more than it should have been. I wonder what the experience is on this so I will know next time. Also, any thoughts on why the power didn't work?
Thanks in advance
Joe
The 25K amenity coupons are given to Pursers only and they are very much accountable. The reason for giving one out has to be documented and if found that one was given out without a good reason, the Purser risks discipline including loss of Purser status. There are lesser value amenity coupons and it is a judgment call for the Purser depending on the situation.
If there is a problem with a WBC seat, IFE, seat functions, lack of power, troubleshooting /service recovery should be done, such as resetting seat, looking to see if others in WBC are using the power ports (there is a limit on how many will work at one time), seeing if there are other seats to move the customer to, etc. Also, are they a premium customer, Elite Worldperks, or upgraded from MC due to MC being oversold? It helps to be nice to the FA/Purser as obviously it isn't his/her fault
