Originally Posted by TheMan

I recently completed a stay at the Freeport Westin in the Bahamas. While the hotel itself has been renovated since the last big hurricane, the ongoing maintenance of the property is poor. Locks on sliding doors are broken, air conditioners don't work properly, poor pool maintenance, bad staff attitude are just a few of the problems we encountered. We had a number of extremely irregular problems during our stay and felt that management had no interest in addressing them. It seems that the property itself, along w/the Sheraton, are owned by a Chinese company which seems to have no interest in customer service.
When we checked in and went to use our safe we found a decent quantity of illegal narcotics in our safe, can't say it was a welcome gift but when we brought it to the hotels attention they didn't seem too interested in discussing it. For that matter they never even apologized at the appropriate level. It took a multitude of phone calls to even get someone to call me back.
Add to that the fact that we were in our room and someone came to the door w/a crowbar and tried to break in and that leaves you a bit more than skeptical about the condition of the property.
We then asked to have our room changed but they only had larger, older suites available, which really wasn't a problem but upoin inspection of the room it turns out that the sliding door locks were broken, which also led to a feeling of insecurity. We asked to be moved and they moved us again and the next room had at least one lock working but again not all of them were functioning. We proceeded to barricade the doors for the evening.
Our friends also had a bad time at the hotel. The front door to their room had a large gap in it from the bottom to the middle, so large that you could see thru it and if you pushed hard enough it would pop open the door. They placed repeated calls to security, maintenance and the front desk but no one repaired it. We asked to have them moved as well when the attemp on our room happened.
In the end we asked to speak to hotel managers but they were off for the weekend and couldn't be disturbed. Does this sound like customer service to you?