Hello,

In reference to PNR and ticket number .

I was travelling on flight 763 on the 26th. That flight was delayed and I rerouted to flight 156 to DTW and 485 to DEN. DEN was my final destination. A 500 mile upgrade was deducted for flight 763, which I never took. When the agent reconfirmed me, she took out a regional upgrade for the very short trip to DTW from ORD. This was a mistake and I would never consider using such a valuable upgrade instrument for such a short flight.

Consequently, my return flights were upgraded using the only remaining system wide in my account. I would have liked to used my regional upgrade which was taken from me on ORD-DTW. I called mileage plus earlier and was told it would be a couple of days and the upgrade would be recredited. It never was and it is almost a week later.

I would appreciate it if the system wide upgrade was redeposited into my account. Could you keep the 500 mile certificate for the ORD-DTW portion of my ticket and use the confirmed regional for the return portion that I am travelling on today?

I would also like to write about a seperate issue. I sent in a Skykit with a letter about a flight from IAD to TPA on December 18 last year. My audio jack was missing on this flight. I asked for a skykit and the flight attendant said he would get me one at the end of the flight. I slept for the better part of the flight instead of listening to Channel 9 and doing some work. I asked the purser for the skykit on my way out and he responded with "Why do you want it, you slept the whole damn flight." Nice way to talk to a customer, regardless of status. I have not received a response as of today.

I appreciate your looking into these matters.