<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B747-437B:
Its all the same thing - namely rules being broken. If you think its ok when they are broken to benefit you, but scream loudly when they benefit someone else then you are a hypocrite of the highest order.
[This message has been edited by B747-437B (edited 07-04-2002).]</font>
I've seen UA/UAX do a lot of things that they aren't supposed to do to help the customer (ie compensation during a wx delay). It's very tough to deal with a customer who stomps their feet and yells "I got this the last time I had the problem I want it again this time." Sure, maybe it wasn't an upgrade, but meal vouchers, cab rides, and hotels cost UAL money. Working in this business has taught me a lot about being a customer and how to get my way when I have a problem. That is, if I have a prayer of getting my way, I know how to go about doing it.