<font face="Verdana, Arial, Helvetica, sans-serif" size="2"> That decision by that employee really didn't cost the company a cent but it told me that (at least in that city at that club) they valued their customers. </font>
It didn't cost them anything, but potentially could have even turned into buying drinks in the club, therefore turning into an immediate profit without even diminishing the yield. Great story, techgirl!