Join Date: Feb 2002
Location: DEN (Boulder) ~ UA 1K, Hyatt Diamond, US Gold, Marriott Platinum, Starwood Gold, LH SEN
Programs: Hyatt, United, Starwood, USAir, Marriott, Lufthansa, Hilton
Posts: 1,514
I hate to quote the First Line of Any Business 101 Text, but "It costs less to keep a current customer than it does to get a new one." Obviously this captain had an extra hour in a hotel room and learned this very basic rule, take the Status customer and keep him coming back!
[This message has been edited by BoulderHyattHopper (edited 07-03-2002).]