Since it is not a general policy for captains to be upgrading passengers, I don't think this will be decreasing revenue much -- who will count on the captain picking them out next time and for that reason not buy a full fare ticket? In fact, the future business from these 3 may more than offset any perceived loss... Therefore I take this as a random event, and congratulate the 3 PEs on their good luck.

After all, most of us benefit at one time or another from some kindness from an employee at UA, and we don't complain about "fairness and consistency" then, do we?

You got to sit up front too, you paid for it as expected, and others (by chance) got to experience it too. It doesn't take away from yours, does it? So enjoy, and maybe next time, it will be you. No need to discipline the captain, I think. Maybe just make sure he doesn't do it TOO often!

[This message has been edited by TA (edited 07-03-2002).]