<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B747-437B:
And United wonders why their yields are being affected? I hope someone in management takes note of this and suitably disciplines the captain.</font>
Are you being serious in wanting this pilot disciplined?
On another thread, you support FA's who stick to the rules which end up making a planeful of passengers 2 hours late and upset.
In this thread, the pilot breaks the rules and pleasantly surprised 3 passengers, creating good will at little cost to UA.
Who is doing more for UA and the passengers? "Captain Wise" or "by-the-rules FA's"?