There is a blonde gate agent in SFO I have had a couple of times named Heather who is UNBELIEVABLY awesome. Patient, professional, proactive, polite....I have never seen anyone get mad at her or vice versa. There is one that I like. The rest across all of North America pretty much stink.
Okay, maybe not all. But I honestly am horrified by most of what I see and I see and hear a lot. I know better than to talk to them. There is one woman in Boston that I want fired....she tries to be professional but then says things which are beyond rude, insulting, judgmental and condescending.
Sadly, I am convinced I know more than the majority of them. If you think they are bad in true UA, try a visit to the UX terminal at Dulles! Oy!!
