<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Empress:
It's based on Origin to destination, so in your case it should be 20K miles for LHR to SEA. The agent was lying to you.
</font>
Much as I dislike many of the UA LHR staff, many of whom learned their surliness and upgrade-employees-first policy from days when they worked for PA at LHR, I really think this comment is too much. What's the point of calling it a "lie" -- do they benefit personally from your not getting an U/G? What it is is ignorance of the rules, and disinerest in understanding if your challenge/objection is correct.
[This message has been edited by Starman (edited 07-07-2002).]