Originally Posted by
kiwiandrew
and I can assure you that what has worked before does not always work now - when I was in the travel industry it was 'common knowledge' that a bride could travel with her ticket in maiden name and passport in married ( or vice versa ) so long as she carried a copy of her marriage certificate ... 'common knowledge' right up until the time that it was not 100% ok which cost our company a substantial amount of money because we had told the pax 'of course it wont be a problem ' ,with the greatest of respect to eric123 ( who I am sure just wanted to put your mind at ease ) other peoples experiences are not always a safe bet - I am happy to hear that you persisted and eventually managed to swing a name change - that is a far safer option than assuming that it will be ok because someone else has done it before
Sounds like an abberation because a note in the PNR advising check-in staff of the change would have likely fixed it. This is an extremely common occurance - probably happens multiple times a day at LON and SIN - though there may always be an exception to the rule. In my view the OP wasted his time fixing something that didn't need to be fixed in the first place. But since it worked out - all the better.
Imagine going on your honeymoon and being denied check-in because your ticket is in your (new) married name and your pasport in your maiden name.