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Old Jun 30, 2002 | 10:05 pm
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richard
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Join Date: Sep 1999
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Southwest spilled a beer over me once, on a nice suit (when I used to wear suits )

They instantly gave me a $10 cleaning "voucher." It was too much trouble to get my stuff cleaned, send in the receipt and wait for a check, so I promptly lost the voucher. But that was a great way of handling things, really.
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