We stayed at Hyatt Newport over the past week. Our experience was horrible. When I checked in, I was given a nice letter from the Manager stating if there are any problems to contact him. I guess they give this letter to all the Diamond members.

Once I got home, I documented all the events and reasons for my displeasure. Sent a nice email to the manager whose email was on the letter and also on the bill which was given to me.

He has not bothered to acknowledge my email leave alone responding to it.

Why do these Hyatt managers put their name, phone number and email address for customers to contact them if they do not bother to respond?

Does Hyatt Customer care or management monitors this forum to take notice of incidents of this nature?

Can someone please shine some light on this for me. I was frustrated with the lack of service and now I am disappointed in the management at Hyatt Newport. I do understand this property was sold to a private investor so I would think they would respond to customers who are spending revenue in a timely manner.

Thanks for listening and I look forward to reading responses here.